macOS Support Essentials 13 & Apple Device Support (Ventura 101) (APL-MAC101-113)
A three day hands-on course about the functionality of macOS 13 (Ventura), iOS & iPadOS 16 and effective troubleshooting.
Prepares for this certification
Apple Certified Support Professional
macOS Support Essentials is a three-day course that teaches the best ways to support macOS 13 (Ventura) & iOS/iPadOS 16 users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience. The course takes you deep inside macOS Ventura, iOS/iPadOS 16 offering in-depth, step-by-step guidance on everything from installing and configuring macOS/iOS/iPadOS to managing networks and system administration. Through practical, hands-on lessons, you’ll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS Ventura and systematically prepare for Apple Device Support Exam (9L0-3023-ENU).
Prerequisites to this course
- macOS/iOS/iPadOS familiarity
- Basic computer navigation skills
- People who manage computer networks or computer labs that run macOS/iOS/iPadOS
- People who support Mac/iPhone/iPad users
List of subjects
What you’ll learn:
- How to use macOS Monterey, iOS/iPadOS 16 tools and resources to troubleshoot macOS Ventura
- macOS Ventura, iOS/iPadOS 16 features and functionality, including how to find more information
- How to prepare for the Apple Device Support Exam (9L0-3023-ENU).
- Installation and Configuration
Participants learn to update, upgrade, and reinstall macOS Ventura, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.
- User Accounts
Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.
- File Systems and Storage
Participants learn to manage file systems, storage, encryption, permissions, and file sharing.
- Data Management
Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.
- Apps and Processes
Participants install, manage, and troubleshoot apps, and manage documents.
- Network Configuration
Participants manage basic and advanced network settings and troubleshoot network issues.
- Network Services
Participants manage network services, host sharing, and a personal firewall.
- System Management
Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.