+ 31 10 2042220 [email protected]

macOS Support Essentials 13 & Apple Device Support (Ventura 101) (APL-MAC101-113)

Course no: MAC101
Exam no: 9L0-3023
Duration: 3 days
Type: Hybrid
Price: $ 1800 excl. VAT

macOS Support Essentials 13 & Apple Device Support (Ventura 101) (APL-MAC101-113)

A three day hands-on course about the functionality of macOS 13 (Ventura), iOS & iPadOS 16 and effective troubleshooting.

Prepares for this certification

Apple Certified Support Professional

Description

macOS Support Essentials is a three-day course that teaches the best ways to support macOS Monterey users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience. The course takes you deep inside macOS Monterey offering in-depth, step-by-step guidance on everything from installing and configuring macOS to managing networks and system administration. Through practical, hands-on lessons, you’ll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS Ventura and systematically prepare for Apple Device Support Exam (9L0-3023-ENU).

Prerequisites to this course

  • macOS familiarity
  • Basic computer navigation skills

Target audience

  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users

List of subjects

What you’ll learn:

  • How to use macOS Monterey tools and resources to troubleshoot macOS Ventura
  • macOS Ventura features and functionality, including how to find more information
  • How to prepare for the Apple Device Support Exam (9L0-3023-ENU).

Course topics:

  • Installation and Configuration
    Participants learn to update, upgrade, and reinstall macOS Ventura, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.
  • User Accounts
    Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.
  • File Systems and Storage
    Participants learn to manage file systems, storage, encryption, permissions, and file sharing.
  • Data Management
    Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.
  • Apps and Processes
    Participants install, manage, and troubleshoot apps, and manage documents.
  • Network Configuration
    Participants manage basic and advanced network settings and troubleshoot network issues.
  • Network Services
    Participants manage network services, host sharing, and a personal firewall.
  • System Management
    Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.

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This is  guaranteed with every course:

Always 100% money back guarantee

Not satisfied? You will get your money back without questions, without explanation. We want you to be always satisfied. Read more about money back guarantee.

Always the best course materials

You will always receive both the e-book and the paper version of the course materials. Read more about the course materials.

Always a hybrid training

You can always follow the training via our virtual environment or in our training center in Schiedam. Read more about the hybrid training.

Always certification guarantee via LAI CertProtect

If an employee leaves your organization within 6 months of a training, you can register another employee for the same training free of charge. This way you protect your investment! Read more about LAI CertProtect.

Always the best teachers

LAI has experienced and certified teachers who understand the art of explaining difficult topics in a fun and understandable way. Our teachers are still active in the professional field as consultants on a daily basis.

Always comprehensive advice

Courses and certifications can be complicated. Let our certification experts create a training program for your employees free of charge.

What our students tell us:

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Very interesting training for Apple professionals. Delivered in a very smooth and pleasant way.

5
Astrid Desmet
Apple Service Engineer
Lab9
{

It was another fantastic experience! Just the way I'm used to from LAI. Always good! The flexibility regarding on location and from home is great too!

5
Desmond Klumpkens
Technical Consultant
Copaco Nederland B.V.
{

Interesting training and very knowledgeable trainer. I have followed the training in hybrid form and it works perfectly. Also the interaction with the other students and trainer.

5
Dènis Wegh
Network Consultant
PQR
{

Peter is a very skilled patient trainer with a lot of knowledge, also outside the course and is willing to go deeper into this and find out at the request of the participants.

5
Lien Monden
Network Engineer
VanRoey.be
{

As always fantastic training. Thanks!

5
Allan Willoughby
Technology Professional
ConoScenza

LAI in numbers

30.000+

students

9.6

customer satisfaction

100%

money back guaranteed

1987

more than 35 years of experience

Questions about this course

If you have any questions about this training, please contact us via [email protected], +31 10 2042220 or via the “get in touch” form below. After we have processed your registration, you will receive a registration confirmation and an invoice that can be paid by bank transfer or credit card.

  • The course will be delivered in English.
    When all students and the instructor speak Dutch, the course will be delivered in Dutch.

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