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macOS Support Essentials 13 & Apple Device Support (Ventura 101) (APL-MAC101-113)

Course no: MAC101
Exam no: 9L0-3023
Duration: 3 days
Type: Hybrid
Price: $ 1800 excl. VAT

macOS Support Essentials 13 & Apple Device Support (Ventura 101) (APL-MAC101-113)

A three day hands-on course about the functionality of macOS 13 (Ventura), iOS & iPadOS 16 and effective troubleshooting.

Prepares for this certification

Apple Certified Support Professional

Description

macOS Support Essentials is a three-day course that teaches the best ways to support macOS Monterey users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience. The course takes you deep inside macOS Monterey offering in-depth, step-by-step guidance on everything from installing and configuring macOS to managing networks and system administration. Through practical, hands-on lessons, you’ll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS Ventura and systematically prepare for Apple Device Support Exam (9L0-3023-ENU).

Prerequisites to this course

  • macOS familiarity
  • Basic computer navigation skills

Target audience

  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users

List of subjects

What you’ll learn:

  • How to use macOS Monterey tools and resources to troubleshoot macOS Ventura
  • macOS Ventura features and functionality, including how to find more information
  • How to prepare for the Apple Device Support Exam (9L0-3023-ENU).

Course topics:

  • Installation and Configuration
    Participants learn to update, upgrade, and reinstall macOS Ventura, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.
  • User Accounts
    Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.
  • File Systems and Storage
    Participants learn to manage file systems, storage, encryption, permissions, and file sharing.
  • Data Management
    Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.
  • Apps and Processes
    Participants install, manage, and troubleshoot apps, and manage documents.
  • Network Configuration
    Participants manage basic and advanced network settings and troubleshoot network issues.
  • Network Services
    Participants manage network services, host sharing, and a personal firewall.
  • System Management
    Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.

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You will always receive both the e-book and the paper version of the course materials. Read more about the course materials.

Always a hybrid training

You can always follow the training via our virtual environment or in our training center in Schiedam. Read more about the hybrid training.

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Always the best teachers

LAI has experienced and certified teachers who understand the art of explaining difficult topics in a fun and understandable way. Our teachers are still active in the professional field as consultants on a daily basis.

Always comprehensive advice

Courses and certifications can be complicated. Let our certification experts create a training program for your employees free of charge.

What our students tell us:

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Good information and a very enthusiastic and energetic trainer with a lot of knowledge about the material.

5
Marco Kok
User Support Analyst
TUI Netherlands

LAI in numbers

30.000+

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100%

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more than 35 years of experience

Questions about this course

If you have any questions about this training, please contact us via [email protected], +31 10 2042220 or via the “get in touch” form below. After we have processed your registration, you will receive a registration confirmation and an invoice that can be paid by bank transfer or credit card.

  • The course will be delivered in English.
    When all students and the instructor speak Dutch, the course will be delivered in Dutch.

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