+ 31 10 2042220 [email protected]

ACN101

Course no: ACN101
Exam no: 9L0-3023
Duration: 2 days
Type: Virtual
Price: € 990,- excl. VAT

ACN101 Apple Device Support for ACN

A two day intensive bootcamp course specially for Apple Consultants Network (ACN) members about the functionality of macOS, iOS & iPadOS and effective troubleshooting.

Prepares for this certification

Apple Certified Support Professional

Description

This course teaches the best ways to support macOS &  iOS/iPadOS users. The course includes lectures, demonstrations, group discussions, that provide real-world experience. The course takes you deep inside macOS , iOS/iPadOS offering in-depth, step-by-step guidance on everything from installing and configuring macOS/iOS/iPadOS to managing networks and system administration. You’ll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more. This training is focused on preparing you the best way possible for the for Apple Device Support Exam (9L0-3023-ENU).

Prerequisites to this course

  • Some technical experience with macOS/iOS/iPadOS. For those new in the profession, we recommend the full 3-day course.

Target audience

  • People who manage computer networks or computer labs that run macOS/iOS/iPadOS
  • People who support Mac/iPhone/iPad users

List of subjects

What you’ll learn:

  • How to use macOS, iOS/iPadOS tools and resources and how to troubleshoot
  • macOS, iOS/iPadOS features and functionality, including how to find more information
  • How to prepare for the Apple Device Support Exam (9L0-3023-ENU).

Course topics:

  • Installation and Configuration
    Participants learn to update, upgrade, and reinstall macOS Ventura, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.
  • User Accounts
    Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.
  • File Systems and Storage
    Participants learn to manage file systems, storage, encryption, permissions, and file sharing.
  • Data Management
    Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.
  • Apps and Processes
    Participants install, manage, and troubleshoot apps, and manage documents.
  • Network Configuration
    Participants manage basic and advanced network settings and troubleshoot network issues.
  • Network Services
    Participants manage network services, host sharing, and a personal firewall.
  • System Management
    Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.
  • iOS & iPadOS Support
    Participants learn how to support iOS & iPadOS.
  • Apple ID & iCloud
    Participants will learn the functionality and security of iCloud and Apple IDs & Managed Apple IDs.

Read more
Register now!

This is  guaranteed with every course:

Always 100% money back guarantee

Not satisfied? You will get your money back without questions, without explanation. We want you to be always satisfied. Read more about money back guarantee.

Always the best course materials

You will always receive both the e-book and the paper version of the course materials. Read more about the course materials.

Always a hybrid training

You can always follow the training via our virtual environment or in our training center in Schiedam. Read more about the hybrid training.

Always certification guarantee via LAI CertProtect

If an employee leaves your organization within 6 months of a training, you can register another employee for the same training free of charge. This way you protect your investment! Read more about LAI CertProtect.

Always the best teachers

LAI has experienced and certified teachers who understand the art of explaining difficult topics in a fun and understandable way. Our teachers are still active in the professional field as consultants on a daily basis.

Always comprehensive advice

Courses and certifications can be complicated. Let our certification experts create a training program for your employees free of charge.

What our students tell us::

{

Very interesting training for Apple professionals. Delivered in a very smooth and pleasant way.

5
Astrid Desmet
Apple Service Engineer
Lab9
{

Good information and a very enthusiastic and energetic trainer with a lot of knowledge about the material.

5
Marco Kok
User Support Analyst
TUI Netherlands

LAI in numbers

30.000+

students

9.8

customer satisfaction

100%

money back guarantee

1987

more than 35 years of experience

Questions about this course

If you have any questions about this training, please contact us via [email protected], +31 10 2042220 or via the “get in touch” form below. After we have processed your registration, you will receive a registration confirmation and an invoice that can be paid by bank transfer or credit card.

  • After we have processed your registration, you will receive a registration confirmation and an invoice that can be paid by bank transfer or credit card.
    The course will be delivered in English.
    When all students and the instructor speak Dutch, the course will be delivered in Dutch.

  • Participant(s)

  • Contact

  • Invoice to