Apple Device Support Exam Preparation

This is an Apple Device Support Exam Preparation test to give you an idea on your current knowledge level about topics covered in the Apple Device Support Exam (SUP-2026-ENU). This test doesn’t contain the actual exam questions, and is merely for educational purposes.

At LAI you can attend courses to prepare yourself for the new Apple Certifications Exams.

Disclaimer: No rights can be derived from this test.

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Apple Device Support Exam Preparation (SUP-2026-ENU)

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1. What is the default filesystem on which macOS needs to be installed to?

a) APFS

b) macOS Extended (Journaled)

c) NTFS

d) Ext4

e) ZFS

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2. What is the easiest place to configure and prevent any managed Apple Account to sign into specific Apple Services (such as FaceTime or iCloud Drive)?

a) MDM

b) Apple Business / School Manager

c) In (System) Settings of device

d) From Settings on iCloud.com

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3. Which tool could you use to easily verify if a Mac can access Apple Network Services to be properly managed by MDM?

a) Mac Evaluation Utility

b) networkquality

c) Network Utility

d) Wireless Diagnostics

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4. Which statements are true about a Rapid Security Response? (select 3)

a) Can be installed onto any version of macOS/iOS/iPadOS

b) Can be uninstalled

c) A letter appears after the software version number

d) They deliver important security improvements between software updates

e) Enables lockdown mode for extra security

f) It can include a Firmware update

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5. What is an Apple Account Legacy contact?

a) A contact who will have access to the data of an Apple Account after the owner of the Apple Account has passed away

b) A contact which is imported from an old type of Apple Account

c) An Apple Account migrated from DEP to Automated Enrollment

d) An Apple Account owned by an individual older than 65 years old

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6. Which command do you type in the terminal to see all hops to reach a destination ip-address?

a) ping

b) tracert

c) traceroute

d) route

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7. Which of these devices support Apple Intelligence? (select all that apply)

a) MacBook Air (2018)

b) MacBook Pro (2017)

c) MacBook Air (2022)

d) iPad (11th generation)

e) Mac Mini (2018)

f) iMac 24-inch (2021)

g) iPhone 15

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8. Which of these options are available in RecoveryOS only on an Apple Silicon Mac?

a) Share Disk

b) Terminal

c) Reset Password Assistant

d) Apple Diagnostics

e) Network Utitility

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9. How many members can a Family Sharing Group contain (including the organizer)?

a) 4

b) 5

c) 6

d) 7

e) 8

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10. Which feature allows you to copy and paste between devices?

a) Handoff

b) Continuity Copy & Paste

c) Universal Clipboard

d) Universal Copy

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11. What should you do if you see the circle with an exclamation mark at system startup?

a) Revive / Restore the firmware of the Mac

b) Erase & Reinstall macOS

c) Choose different startup disk

d) Run First Aid in Disk Utility

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12. How can users with a Managed Apple Account unlock their Apple Account after locking it (after 10 failed sign in attempts)?

a) Recovery Key

b) Contacting the People Manager or Administrator of their Apple Business/School Manager

c) Call AppleCare for Enterprise

d) Wait 1 hour and try again

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13. What is the minimum battery level for a Rapid Security Response to be installed on an iPhone? (select 2)

a) 5% when connected to power

b) 5%

c) 10% when connected to power

d) 10%

e) 20%

f) 30%

g) 50%

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14. Which of these Mac computers support macOS Tahoe? (Select all that apply)

a) iMac (2018)

b) MacBook Air (2018)

c) MacBook Pro (2018)

d) Mac Mini (M1, 2020)

e) iMac (24-inch, M1)

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15. NTFS Filesystem on USB sticks is supported in the Files app on iOS/iPadOS?

a) False

b) True, Read Only

c) True, Read & Write

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16. How can Activation Lock be enabled on an Apple device?

a) By user signing into iCloud on the device

b) By MDM when device is enrolled and Supervised

c) By setting a passcode

d) Using the Support App

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17. What's the best way for an IT department to get access to Apple Beta Software?

a) Apply for AppleSeed for IT (beta.apple.com/for-it) with a Managed Apple Account

b) Apply for Apple Developer Program (developer.apple.com)

c) Apply for Apple Beta Software Program (beta.apple.com)

d) Get invitation from other Beta software users

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18. When Lockdown Mode is enable, all webpages should still be displayed as normal in Safari?

a) True

b) False

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19. How should you report bugs on both beta and non beta Apple software/OS? (select 2)

a) Feedback Assistant App

b) Apple Feedback (https://www.apple.com/feedback)

c) Apple Bugs (https://bugs.apple.com)

d) Apple Feedback Assistant website (https://feedbackassistant.apple.com)

e) Mail to: [email protected]

f) Apple Bug Reporter (https://bugreporter.apple.com)

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20. What are the ways to create a Sysdiagnose file? (select all that apply)

a) Startup from Apple Diagnostics, select Run Sysdiagnose

b) Within macOS press Shift + Ctrl + Option + ⌘ + Period ( . )

c) In Activity Monitor: View > Run System Diagnostics

d) Startup from RecoveryOS and select Sysdiagnose from the Utilities menu

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21. Where can you add a one-time-Verification Codes entry for a website login?

a) System Settings > Passwords > Website/domain/username > Set up Verification Code

b) Passwords App > Website/domain/username > Set up Verification Code

c) Safari > Autofill > Website/domain/username > Set up Verification Code

d) Safari > Passwords > Website/domain/username > Set up Verification Code

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22. Based on which value, will a Wi-Fi connected Mac or iOS/iPadOS device decides to look for other Wi-Fi access points?

a) RSSI

b) Noise

c) Tx Rate

d) MCS Index

e) NSS

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23. Which of these Mac computers support DFU mode? (select 3)

a) MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)

b) MacBook Air (M2, 2022)

c) iMac Pro

d) Mac Studio (2022)

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24. A personal Apple Account can be used to enroll a device into an MDM?

a) True

b) False

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25. What happens with the apps purchased by other Family members on your device when leaving the Family?

a) Those apps will be automatically removed

b) Those apps will stay on your device, but cannot be updated

c) Those apps will stay on your device, and account

d) You cannot launch those apps, and will be asked to remove them when starting them up

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26. Which devices are supported by Universal Control? (Select all that Apply)

a) iPhone

b) iPad

c) Mac

d) Apple TV

e) Apple Watch

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27. How would you perform a Safe Boot on a Mac with Apple Silicon Processor?

a) Hold Shift Key during Startup

b) Boot into Startup Options, Select correct System Volume and Hold Shift key and press return

c) Hold SHIFT + Command + S during Startup

d) Hold Command + S during Startup

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28. Which command would you use to reset the privacy settings of the Terminal app on macOS?

a) pppcutil reset all com.apple.Terminal

b) tccutil reset all com.apple.Terminal

c) privd reset all com.apple.Terminal

d) sysctl reset all com.apple.Terminal

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29. Which of these ip addresses indicates a Self Assigned Address?

a) 192.0.0.192

b) 255.255.255.0

c) 127.0.0.1

d) 169.254.0.1

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30. How can you make an store a Recovery Diagnostics File?

a) Run Apple Diagnostics, choose Recovery Diagnostics, store file in /Libarary/Shared

b) Connect external storage device to Mac, run Apple Diagnostics, choose Recovery Diagnostics, store file on external storage

c) Boot into RecoveryOS, press: Shift + Ctrl + Option + ⌘ + Period ( . ), store file in /Library/Shared

d) Connect external storage device to Mac, boot into RecoveryOS, press: Shift + Ctrl + Option + ⌘ + Period ( . ), store file on external storage

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31. What does Advanced Data Protection enable?

a) It automatically enables FileVault, Firewall, Gatekeeper to allow App Store Apps Only, Lockdown Mode

b) It starts up an Assistant to help the user to configure security features on the Mac

c) It disallows booting from an external storage device

d) It enables end-to-end encryption for many iCloud services such as Device Backups & iCloud Drive

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32. What can you do with the (Apple) Support App on iOS / iPadOS? (Select 5)

a) Reset Apple Account Password of your own account

b) Reset Apple Account Password of another account

c) See used Apple Services (e.g. Apple TV+, Apple Arcade, iCloud, etc)

d) Report a bug

e) Chat with Apple Support

f) See warranty info of all associated Apple Devices

g) View log files

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33. What do you press if you want to terminate/cancel any running command in the terminal?

a) Q

b) CTRL + Q

c) CTRL + SHIFT + Q

d) CTRL + C

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34. Which tool would you use to read logs on macOS?

a) Console

b) Log Viewer

c) Log Collector

d) Logger

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35. Which button should you press in Console, to see and start streaming log messages?

a) Now

b) Activities

c) Info

d) Start

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36. Which of these options in Apple Configurator should retain user data? (Select all that apply)

a) Revive

b) Restore

c) Update

d) Erase All Content and Settings

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37. Which of these features are disabled for a Managed Apple Account? (select all that apply)

a) iCloud Drive

b) Apple Pay

c) Home (Adding Devices)

d) Family Sharing

e) iCloud Keychain

f) Apple Media Services (TV+, Music, Arcade, etc)

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38. Under what conditions do you need to enter the Passcode on iOS/iPadOS/macOS, even if you have Touch ID / Face ID configured? (Select 2)

a) After restart of device

b) 3x in a row No match of Touch / Face ID

c) No passcode used for 6,5 days and no biometric unlock in 4 hours

d) After Apple Watch has been taken off from wrist

5x in a row not matched face or finger will result in having to use passcode (not 3x)

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39. Up to how many days can an MDM administrator defer a software update after release?

a) 30 days

b) 60 days

c) 90 days

d) 120 days

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40. Which devices support iOS / iPadOS 26? (select all that apply)

a) iPad (9th Generation)

b) iPhone XS

c) iPad Air (4th Generation)

d) iPhone SE (1st Generation)

e) iPad Pro 11 inch

f) iPad Mini (5th Generation)

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41. How do you call the feature to prevent the Mac from responding on diagnostic probes using ICMP such as Ping?

a) Block all incoming connections

b) Stealth mode

c) Lockdown mode

d) Privacy tracking prevention

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42. What are the ways to safely prepare an iMac (24-inch, M1) to be sold? (Select all that apply)

a) Erase all contents & settings (from System Settings)

b) Erase SSD/Disk from RecoveryOS and reinstall macOS

c) Using the 'startosinstall --eraseinstall' command in the terminal from within macOS

d) Boot from bootable USB Stick with macOS installer, Erase SSD/Disk and reinstall macOS

e) Create a new generic administrator account, delete other users and their homefolders, perform 'sudo rm /var/db/.applesetupdone' and reboot the Mac

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43. What is the necessary battery level to install a Rapid Security Response on Mac with Apple Silicon?

a) 10%

b) 20%

c) 30%

d) 50%

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44. What is the name of the mechanism which allows forward and reverse traversal between 2 volumes?

a) Symbolic Link

b) Hard Link

c) Firm Link

d) Alias

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45. What's the fastest way of getting into RecoveryOS on a Mac with Apple Silicon, if the default procedure to access it doesn't work?

a) Revive Mac with Apple Configurator

b) Reinstall macOS

c) Create Bootable Installer

d) Startup Fallback RecoveryOS

e) Startup Backup RecoveryOS

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46. Which command in terminal is used to read the manual of the 'ping' command?

a) man ping

b) ping man

c) ping -help

d) ping --h

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47. Where do you configure the firewall options on macOS?

a) System Settings > Network > Firewall > Options

b) System Preferences > Security & Privacy > Firewall > Options

c) System Settings > Security & Privacy > Firewall > Options

d) System Preferences > Network > Firewall > Options

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48. An MDM administrator can prevent a managed Apple Account to be used on a personal owned device?

a) True

b) False

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49. What should you do when you want to revive a Mac with Apple Configurator?

a) Put the Mac in Safe Mode

b) Put the Mac in Recovery Mode

c) Startup Internet Recovery

d) Put the Mac in DFU mode

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