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macOS Support Essentials 10.15 (Catalina 101) (APL-MAC101-150-NL)

macOS Support Essentials 10.15 (Catalina 101) (APL-MAC101-150-NL)

Course no.Exam no.DurationTypePrice
MAC1019L0-4493 daysHybrid$ 1800 excl. VAT
ACSP10159L0-4491 dayILT$ 600 excl. VAT
ACSP110n/a1 dayHybrid$ 550 excl. VAT
iOS111N/A2 daysILT$ 1200 excl. VAT
iOS101N/A1 dayILT$ 600 excl. VAT
MIBN/A1 dayILT$ 600 excl. VAT
DEV100N/A2 daysILT$ 1200 excl. VAT
DEV105N/A3 daysILT$ 1800 excl. VAT
DEV110N/A5 daysILT$ 3000 excl. VAT

A three day hands-on course about the functionality of macOS 10.15 (Catalina) and effective troubleshooting.

This class is taught in English.

macOS Support Essentials 10.15 is a three-day course that teaches the best ways to support macOS Catalina users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.

Since 1987 LAI is the Training Institute for IT Professionals. We deliver training without compromise and we always want our customers to be 100% satisfied. Why are our training courses unique?

  • Always the highest satisfaction scores and the best instructors: For years, LAI scores the highest in student satisfaction.
  • Always the best course material: you always receive both the e-book and the paper version of the course material.
  • Always a hybrid training: you can always choose to follow the training via our virtual environment or at our training center in Schiedam, the Netherlands.
  • Always 100% money back guarantee: without questions, without explanation. We always want you to be satisfied.

The course takes you deep inside macOS Catalina offering in-depth, step-by-step guidance on everything from installing and configuring Catalina to managing networks and system administration. Through practical, hands-on lessons, you’ll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS Catalina and systematically prepare for Apple Certified Support Professional (ACSP) 10.15 certification or recertification.

Prepares for these certifications

Apple Certified Support Professional 10.15

Prerequisites to this course

  • macOS familiarity
  • Basic computer navigation skills

Target audience

  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users

List of subjects

What you’ll learn:

  • How to use macOS Catalina tools and resources to troubleshoot macOS Catalina
  • macOS Catalina features and functionality, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.15 certification

Course topics: Installation and Configuration Participants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery. User Accounts Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management. File Systems and Storage Participants learn to manage file systems, storage, encryption, permissions, and file sharing. Data Management Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine. Apps and Processes Participants install, manage, and troubleshoot apps, and manage documents. Network Configuration Participants manage basic and advanced network settings and troubleshoot network issues. Network Services Participants manage network services, host sharing, and a personal firewall. System Management Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues. The exam can be taken on an exam day. For students who have attended the course in preparation for the exam at LAI, the price for the exam is 175 euro excluding VAT.

macOS Support Essentials 10.15 (Catalina 101) (APL-MAC101-150-NL)

  • The course will be delivered in English.
    When all students and the instructor speak Dutch, the course will be delivered in Dutch.
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