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macOS Support Essentials 10.15 (Catalina 101) (APL-MAC101-150-NL)

macOS Support Essentials 10.15 (Catalina 101) (APL-MAC101-150-NL)

Course no.Exam no.DurationTypePrice
MAC1019L0-4493 daysHybrid€ 1575 excl. VAT
ACSP10159L0-4491 dayILT€ 525 excl. VAT
ACSP110n/a1 dayHybrid€ 450 excl. VAT
iOS111N/A2 daysILT€ 1050 excl. VAT
iOS101N/A1 dayILT€ 525 excl. VAT
MIBN/A1 dayILT€ 525 excl. VAT
DEV100N/A2 daysILT€ 1050 excl. VAT
DEV105N/A3 daysILT€ 1575 excl. VAT
DEV110N/A5 daysILT€ 2625 excl. VAT

A three day hands-on course about the functionality of macOS 10.15 (Catalina) and effective troubleshooting.

macOS Support Essentials 10.15 is a three-day course that teaches the best ways to support macOS Catalina users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience

The course takes you deep inside macOS Catalina offering in-depth, step-by-step guidance on everything from installing and configuring Catalina to managing networks and system administration. Through practical, hands-on lessons, you’ll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS Catalina and systematically prepare for Apple Certified Support Professional (ACSP) 10.15 certification or recertification.

Prepares for these certifications

Apple Certified Support Professional 10.15

Prerequisites to this course

  • macOS familiarity
  • Basic computer navigation skills

Target audience

  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users

List of subjects

What you’ll learn:

  • How to use macOS Catalina tools and resources to troubleshoot macOS Catalina
  • macOS Catalina features and functionality, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.15 certification

Course topics:

Installation and Configuration
Participants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.

User Accounts
Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.

File Systems and Storage
Participants learn to manage file systems, storage, encryption, permissions, and file sharing.

Data Management
Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.

Apps and Processes
Participants install, manage, and troubleshoot apps, and manage documents.

Network Configuration
Participants manage basic and advanced network settings and troubleshoot network issues.

Network Services
Participants manage network services, host sharing, and a personal firewall.

System Management
Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.

The exam can be taken on an exam day. For students who have attended the course in preparation for the exam at LAI, the price for the exam is 175 euro excluding VAT.

macOS Support Essentials 10.15 (Catalina 101) (APL-MAC101-150-NL)

  • The course will be delivered in English.
    When all students and the instructor speak Dutch, the course will be delivered in Dutch.
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