A three-day virtual instructor-led course about the functionality of macOS 10.15 (Catalina) and effective troubleshooting.
N.B This course page is for the virtual instructor-led delivery of macOS Support Essentials 10.15.
For the classroom course, please see macOS Support Essentials 10.15.
macOS Support Essentials 10.15 is a three-day course that teaches the best ways to support macOS Catalina users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience
The course takes you deep inside macOS Catalina offering in-depth, step-by-step guidance on everything from installing and configuring Catalina to managing networks and system administration. Through practical, hands-on lessons, you'll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS Catalina and systematically prepare for Apple Certified Support Professional (ACSP) 10.15 certification or recertification.
Apple Certified Support Professional 10.15
- macOS familiarity
- Basic computer navigation skills
- People who manage computer networks or computer labs that run macOS
- People who support Mac users
What you'll learn:
- How to use macOS Catalina tools and resources to troubleshoot macOS Catalina
- macOS Catalina features and functionality, including how to find more information
- How to prepare for Apple Certified Support Professional (ACSP) 10.15 certification
Installation and Configuration
Participants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.
Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.
File Systems and Storage
Participants learn to manage file systems, storage, encryption, permissions, and file sharing.
Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.
Apps and Processes
Participants install, manage, and troubleshoot apps, and manage documents.
Participants manage basic and advanced network settings and troubleshoot network issues.
Participants manage network services, host sharing, and a personal firewall.
Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.
The course price is excluding the certification exam. Please note that the macOS Support Essentials 10.15 exam is not available online but must be taken at an Apple Authorised Training Provider (AATP).
It is possible to take the exam on an exam day at LAI. For students who have attended the course in preparation for the exam at LAI, the price for the exam is 175 euro excluding VAT.