| course name: | OS X Support Essentials v10.7 | ||||
|---|---|---|---|---|---|
| code: | AP_L101 | ||||
| description: | This course is a combination of lectures and hands-on case study exercises that teach students how to troubleshoot Mac OS X v10.7 in an effective way. | ||||
| prerequisites: | Experience with OS X v10.7 | ||||
| target audience: | This course is for helpdesk specialists, system administrators, service technicians and others who manage Mac's, who support Mac users and who troubleshoot Mac's. | ||||
| subjects: | Installation Prepare and partition the drive, install OS X Lion, use the installer log files to verify a successful installation, configure OS X Lion with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem. User accounts Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault. Command Line & Automation Command line essentials including navigation and file manipulation, basic scripting and automation using the shell, Automator and Applescript File Systems File systems supported by OS X Lion, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management. File Management The root volume, file system layout, preferences, frameworks, file types unique to OS X Lion (i.e., resource forks and packages), Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine. Applications Applications supported in OS X Lion, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp. Network Configuration Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. Enabling network services on a OS X Lion client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues. Network Services Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues. Peripherals Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues Startup Process Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items. Certification Exam Students can take the OS X Support Essentials 10.7 Exam to earn Apple Certified Support Professional (ACSP) 10.7 certification at a later date. |
||||
| length: | 3 days | ||||
| price: | € 1575 excluding VAT | ||||
| agenda: |
language: English/Dutch
language: English
|
