|course name:||OS X Support Essentials v10.8|
|description:||This course is a combination of lectures and hands-on case study exercises that teach students how to troubleshoot OS X v10.8 in an effective way.
This course prepares for the OS X Support Essentials v10.8 Exam (9L0-412)
|prerequisites:||Experience with OS X v10.8|
|target audience:||This course is for helpdesk specialists, system administrators, service technicians and others who manage Mac's, who support Mac users and who troubleshoot Mac's.
Technical coordinators or power users who manage networks of computers running OS X — such as teachers and technology specialists who manage networks or computer labs
|subjects:||Part 1: Installation
Prepare and Partition the drive, install OS X Mountain Lion, use the installer log files to verify a successful installation, configure OS X Mountain Lion with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem.
Part 2: User Accounts
Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault.
Part 3: File Systems
File systems supported by OS X Mountain Lion, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management.
Part 4: Data Management
The root volume, file system layout, preferences, frameworks, file types unique to OS X Mountain Lion (i.e., resource forks and packages), Spotlight, file archives, disk images, archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.
Part 5: Applications and Processes
Applications supported in OS X Mountain Lion, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp.
Part 6: Network Configuration
Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements.
Part 7: Network Services
Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues.
Enabling network services on a OS X Mountain Lion client, peer-to-peer collaboration, sharing files between Mac's and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues.
Part 8: Peripherals and Printing
Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues.
Part 9: System Startup
Troubleshooting boot issues with a Mac at startup, phases of the startup process, which Part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items.
The price for this course includes costs for location, drinks, lunch and course materials.
The exam can be taken on an exam day. For students who have attended the course in preparation for the exam at LAI, the price for the exam is € 175 excluding VAT.
|price:||€ 1350 excluding VAT|