| course name: | Customer Skills for Technical Engineers |
|---|---|
| code: | CSKILL |
| description: | This training teaches how to get the best out of your contact with the most valuable asset of your organization: the Customer. This training is intended for technical engineers who have to interact with customers and provides simple yet powerful tips for delivering the best customer experience. |
| prerequisites: | At least six months experience in the computer industry. |
| target audience: | Technical engineers |
| subjects: | - Getting into a positive attitude - Making a great first impression - Effective communication - Building a relationship: developing trust - Engaging with the customer eye-to-eye - Handling difficult customers and situations |
| length: | 1 day |
| price: | € 525 excluding VAT |
| agenda: | Please contact the training coordinator at |
