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Apple courses in the spotlights OS X Support Essentials v10.7 A three day hands-on course about the functionality of OS X v10.7 (Lion) and effective troubleshooting. OS X Server Essentials v10.7 A three day hands-on training about implementing and maintaining OS X Server. Customer Skills for Technical Engineers Teaches customer skills for technical engineers HP courses in the spotlights Intelligent Management Center (IMC2012) Learn to manage complex network environments with IMC Selling HP SMB Solutions (380457) Sales training for HP SMB Solutions HP A-Series Networking Technologies (241407) Teaches the configuration and management of HP A-Series Networking Products HP E-Series Networking Technologies (239853) Teaches the configuration and management of HP E-Series Networking Products Customer Skills for Technical Engineers Teaches customer skills for technical engineers NETGEAR courses in the spotlights NETGEAR Enterprise Network A technical introduction to NETGEAR Enterprise Network Solutions. NETGEAR Security Essentials A technical introduction to NETGEAR's security portfolio. NETGEAR Storage Essentials A technical introduction to NETGEAR storage solutions.

I must admit that it surprised me how useful the course Customer Skills was to me. I used some of the methods in practice, and they work! Of course there are still situations when you cannot provide the solution that the customer wants, but I thought it was really great! Guy van der Kolk, System engineer at LJS